Emmeci Customer Service

Emmeci Customer Service: the value of time, the strength of presence

Imagine having a partner who not only provides you with innovative technologies but also supports you every day to get the most out of them. A partner who understands your needs, anticipates problems before they arise, and offers fast, concrete, tailor-made solutions: this is the mission of Emmeci’s Customer Service.

A service that evolves with you

At Emmeci, we design machines for premium packaging — but we know that true excellence is measured over time. It's found in day-to-day performance, production continuity, efficiency, and operational peace of mind, that comes from knowing you’re never on your own.

That’s why our Customer Service isn’t just reactive — it’s proactive, personalized, and designed to grow alongside your business. From first installation to full-scale production, we’re by your side to keep your systems running smoothly and efficiently, every step of the way, working to prevent issues before they occur and always ensure maximum performance.

customer service partnership

Our Core Services

We offer a selection of individual services—each one developed to protect your investment and optimize machine performance. This approach is based on three key pillars:

  • Preventive maintenance: regular, scheduled maintenance to keep your machines running efficiently, minimizing downtime and extending the lifespan of your equipment;

  • Remote assistance: fast, real-time diagnostics and technical support connected in real time with our experts, wherever you are, to reduce downtime and restore operations quickly;

  • Phone assistance: direct access to experts from our technical team - including R&D engineers - for immediate, effective solutions to your toughest challenges.

Your needs drive every action we take: rapid response, personalized solutions, and a dedicated team that understands your technologies. Our clear mission is to keep raising the bar—reducing response times and enhancing your experience with every step forward.

Structured Support, Tailored to Your Needs

Every company is different. Some are just starting out with a single machine, while others manage a complex installed base across multiple production sites.

Thanks to 50 years of experience in the sector, we have designed a modular system to meet your service requirements.

Our four tailored service packages are created to provide the maximum value with simplicity and flexibility, regardless the size of your line, a cost-effective way to access exactly the level of support you need — nothing more, nothing less.

Emmeci Customer Service 4 tailored service packages

More than a service. A Reliable Presence.

Having a partner by your side who truly understands your needs can make all the difference — especially one committed to a shared journey aimed at delivering an ever-improving support experience.

Emmeci is not just a technology provider, but a partner ready to support you at every stage of your journey, with expertise, speed, and vision. Choosing one of our Customer Service packages means investing in the continuity of your business and in the enhancement of your production system.

Contact us to discover the package best suited to your needs, to receive personalized advice, or simply to learn how we can help you turn every challenge into a growth opportunity.

With Emmeci, you’re never alone: we’re by your side every day, building together a more efficient, secure, and competitive future.

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PRIVACY POLICY UNDER ART. 13 OF EU REGULATION 2016/679 (GDPR)

1. Introduction

You are using this form to contact Coesia S.p.A. (“Coesia”) or one of the companies (“Company”) belonging to the Coesia Group, of which Coesia is the holding company. Depending on whether you are contacting Coesia or the Company, the data controller will be Coesia or the Company, respectively. If you contact the Company, your data will also be processed by Coesia as a joint data controller. By ticking the checkbox below, you consent the Company and Coesia to send you marketing communications and assess your interest in the products, services and activities of the Company and/or Coesia. Below you will find key information regarding the data processing, which you can explore in more detail by consulting the Privacy Policy.

2. Purposes

In particular, Coesia and the Company process the personal data you provide filling up the form, for the following purposes:

a. collect identification and contact data for registering your attendance at the event organized by Coesia or the Company and/or reply to queries concerning the Coesia/Company activities and/or your contractual or pre-contractual relationships with Coesia and/or the Company;  

b. send to your email newsletters of informational, promotional and advertising nature and/or other content related to the activities of the Company and/or Coesia for direct marketing purposes;  

c. analyze your interaction (“Insights Data”) to materials sent by the Company or Coesia for marketing communication purposes above in order to assess your interest in the Company’s and Coesia’s activities and send you information based on your interests.  

3. Legal Basis

The data processing under letter a. above is necessary for the performance of a contract or to take steps prior to entering into a contract between you and Coesia and/or the Company. The data processing under letters b. and c. is based on your consent, without prejudice to the fact that Coesia and/or the Company may process your data to send you commercial and promotional communications relating to products/services already provided or purchased (so-called soft spam), based on their legitimate interest.

4. Data retention period

Data processed for the purpose referred to in point 2.a are retained for the time necessary to respond to your request; however, when personal data are processed as part of pre-contractual measures, Coesia and/or the Company may retain your data for the entire duration of the pre-contractual phase, unless a new legal basis arises (e.g., performance of a contractual obligation). Data processed for the purposes referred to in points 2.b and 2.c are retained until consent is withdrawn or an objection to receiving such communications is submitted, without prejudice to any applicable retention periods.

5. Data sharing purpose

The Company may share your personal data with Coesia Group, as set forth in point 1, for the purposes described in the relevant paragraph. You can give your explicit consent, where necessary to process your data, checking the following box.

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