Our solution: High performance and outstanding service
The first priority was to deliver a machine that was sufficiently high-performance to meet the expectations of the Japanese market. Our machine, the MC 92, responds to the market’s needs with the option of three varieties of top-quality print material, plus a wide range of special shapes for premium rigid cardboard boxes.
While the Emmeci machine exceeds the versatility of any Japanese competitor in its technical ability, we still knew the importance of building a strong relationship with our prospective client base and earning the full trust of a skeptical market. One of the strengths that facilitated our entry into the Japanese market was our precise attention to customer needs. We made sure our Italian Emmeci technicians were present in Japan both during the installation phase of the machine, and to provide training for our Japanese customer's operators. Our technicians were always on hand to intervene onsite when necessary, supported by our agent’s additional team of Japanese technicians.